What is Conflict Testing?
When functionality issues occur, it’s no uncommon for the reason to be a conflict between Slider Revolution and a theme or another plugin.
For example, a theme might require an update in order to behave as expected, or a plugin might have a recent change that affects how it interacts with other plugins.
We often begin a support process by testing for conflicts. This is because:
- It helps isolate the source of the issue.
- Conflicts can be quick to solve, so we try to find you the simplest solution first.
Conflict Testing Process
Important Note
Always back up your site before testing on a live environment.
Once you have backed up, proceed through the following tests.
Test 1: Updates
Step 1: Check for updates to WordPress, your theme, and all your plugins.
Step 2: Perform any available updates.
Step 3: Reload the page where you experienced the issue.
If the issue vanishes, the problem is solved! No further action is needed.
If the issue persists, proceed to Test 2.
Test 2: Deactivate Theme and Plugins
Step 1: Deactivate all plugins except Slider Revolution
Step 2: Switch to default theme such as Twenty Twenty-Four or Twenty Twenty-Five.
Step 3: Reload the page where you experienced the issue.
If the issue persists, no conflict exists. Reactivate your theme and plugins, and contact support for further assistance.
If the issue vanishes, a conflict exists. Proceed to Test 3 and identify the source.
Test 3: Check for Theme Conflict
Step 1: Reactivate your theme.
Step 2: Reload the page where you experienced the issue.
If the issue returns, it is related to your theme.
Contact support, with the name of the theme you identified, to let us know you found a conflict.
Test 4: Check for Plugin Conflict
Step 1: Reactivate a single plugin.
Step 2: Reload the page where you experienced the issue.
If the issue is still gone, activate the next plugin and repeat.
If the issue reappears, the last plugin you activated is part of the conflict.
Contact support, with the name of the plugin you identified, to let us know you found a conflict.
Found a Conflict?
If you find a conflict with a third-party plugin or theme, please get in touch with our support team by opening a ticket or emailing us at help@stage.rvsldr.com.
Include the results of the tests you completed:
- Test 1: Updates
- Test 2: Deactivate Theme and Plugins
- Test 3: Check for Theme Conflict
- Test 4: Check for Plugin Conflict
Also provide:
- Any details about specific features that trigger the issue.
- Screenshots of your test results or related settings.
We’ll work with you to resolve the issue and ensure your themes and plugins work together smoothly.